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Short guides for the Bookelva admin: in the web admin and in the app, step by step.
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Getting startedHow to sign in to the web admin, secure your account and make your business bookable in a few minutes.CalendarThe calendar shows all of your team's appointments by day or by week. You find it in the menu under Calendar.BookingsUnder Bookings you see all appointments as a list and confirm or cancel them. The Inbox collects messages about new bookings, cancellations, payments and reviews.CustomersUnder Customers in the menu (group Management) you find all customers with contact details, notes and appointment history. It also covers the CSV import and data protection requests.ServicesThis is where you define what customers can book online: name, duration, price and buffer. The menu item (group Management) carries your business's service label, e.g. Services.TeamThis is where you manage the people customers can book with. The menu item (group Management) carries your business's team label, e.g. Barber.Working hoursYou set working hours and time off per person, in the menu item named after your team (e.g. Barber). Holidays for the whole business are in the Settings.Booking pageHere you decide what your customers see on the public booking page and how they can book. You find everything under Settings.Domain & websiteLearn how your booking page appears under your own address and how to add it to your website. You find everything under Settings → Domain & website.RemindersBookelva automatically sends your customers confirmations, reminders and cancellations. You set the reminder time under Settings → Booking rules.Calendar syncConnect a person's Google, Microsoft or Apple calendar to Bookelva. New appointments appear there automatically, and private appointments block the time for online bookings. You find this in the menu under Calendar sync.PaymentsUnder Payments you take money: online payment at booking, cash payments for completed bookings, and refunds. The menu item is in the System group.RegisterWith the register you record sales in the shop, check out bookings with a receipt, manage products and vouchers and do the daily close. The Register menu group is only available to businesses in Switzerland.AccountingUnder Accounting, every payment and every register receipt automatically becomes an entry with receipt number, account and VAT. There you find the journal, account balances, open items, the VAT overview and the export for your accountant or Bexio. The menu item is in the System group.ReportsUnder Reports in the menu (group System) you see utilisation and revenue at a glance: upcoming appointments, no-shows, cancellation rate and the most popular services.UsersUnder Users, every team member gets their own login. Admins manage, the team works. Only admins see this menu item.SettingsUnder Settings you decide how your booking page looks and behaves. This menu item is only visible to admins.PlanYou manage your plan in the web admin on the Support page. There you see your business's plan and template, plus status and invoices.My accountUnder My account you manage your own login: password, passkeys and linked accounts. In the web admin you reach it via your name at the bottom of the menu (on a phone via the person icon at the top right); in the app under More → My account.Delete accountThis is how you request deletion of your account for the Bookelva app (admin app, ch.bookelva.admin) and the web admin, with or without the app. It also explains which data is deleted, which is kept and for how long.AppWith the Bookelva app you have your calendar, bookings, inbox and customers with you on iPhone, iPad or Android. The app shows the same data as the web admin and follows your shop's language.
Didn’t find what you need?
Admins can send us a request in the web admin under Support (only admins see this menu item). Or write to support@bookelva.ch.