My account

How to change your password#

1. Open My account: in the web admin via your name at the bottom of the menu, in the app under More → My account.
2. Under Change password, enter your Current password.
3. Enter the New password (min. 8 characters). In the web admin you repeat it under Repeat new password; the app has no field for repeating it.
4. Tap Change password.

You stay signed in; all other devices are signed out. After 5 wrong entries of the current password, changing it is locked temporarily.

How to set up a passkey#

With a passkey you sign in with Face ID, Touch ID or a security key, with no password and safe from phishing.

1. Open My account.
2. In the web admin, enter a name for the device under Passkeys, e.g. iPhone, and tap Add passkey.
3. In the app, tap Create passkey on this device under Passkeys. On iPhone and iPad you can first enter a Label (e.g. iPhone); the Android app has no name field and uses the device name.
4. Confirm with Face ID, Touch ID, your device's screen lock or your security key.

From then on you sign in with Sign in with passkey. If your browser doesn't support passkeys, the Passkeys card is not shown in the web admin.

How to remove a passkey#

1. Open My account.
2. Under Passkeys, tap the bin icon (Remove passkey) next to the entry.

Remove a passkey if you sell or lose a device.

Sign in with Google or Apple#

If sign-in with Google or Apple is enabled for your business, the Linked accounts card appears under My account.

1. Open My account.
2. Under Linked accounts, tap Connect Apple or Connect Google.
3. Sign in with the provider and confirm.
4. To disconnect, tap the bin icon (Disconnect) next to the linked account.

Your only way to sign in can't be disconnected: set a password or passkey first. If your account has no password yet, you can set one with Set password.

How to log out#

In the web admin, tap the log-out icon (an arrow leaving a door, tooltip Log out) at the bottom of the menu next to your name; on a phone it sits at the top right. In the app, tap Sign out (on Android Log out) at the very bottom of More. The same button is also at the end of My account. On iPhone and iPad you can also reach Sign out via the three-dots icon at the top right.

Delete your account#

In the iOS app, open My account, tap Delete account, enter your password to confirm and tap Delete account permanently. Your login and passkeys are deleted. The business's appointments and customer data are kept.

If you are the last person with the Admin role, this asks Bookelva to delete your account and all of the business's data. Bookelva replies by email within 30 days. In the web admin, admins delete staff logins under Users.