Payments

How to turn on online payment#

1. In the menu, open Settings → Payments.
2. Under Online payment at booking, switch on Online payment (Stripe).
3. Choose Deposit (the rest on site) or Full amount (everything at booking).
4. Click Save.
5. With Deposit: open the menu item for your services (e.g. Services) and fill in the service's Deposit field. Services without a deposit remain bookable without online payment.

The switch only works once a Stripe account is connected to your shop. Bookelva sets this up, so get in touch via Support. A booking made online only counts as confirmed after successful payment. The online payment stays open for 35 minutes. Without payment, the slot is then released, at the latest about 50 minutes after the booking. Whether TWINT, Apple Pay or Google Pay appear depends on the Stripe account.

How to record a cash payment#

1. Open the booking in the Calendar and click Done.
2. Open Payments in the menu.
3. Find the booking in the list Completed, but no payment recorded.
4. Click Cash received. The open amount of the booking is recorded, with a receipt number.

The list shows completed bookings from the last 14 days with an open amount. If a deposit was already paid online, only the rest is shown.

Recording cash as a team member#

With the Team role, Payments only shows the list of completed bookings without payment. You record your own bookings from today directly; everything else needs approval from a person with the Admin role.

1. Open Payments in the menu.
2. For your own booking from today, click Cash received directly.
3. If the booking shows Approval needed, click Cash received and let the Admin person enter their PIN in the Owner PIN field.
4. Click Record with PIN.

A person with the Admin role sets their PIN in their own entry under Users. In the web admin, the field Register PIN (4–8 digits, to approve actions on the device) only appears there if your business has the register (Business and Premium plans, Switzerland only). Without the register, you set the PIN in the app: Users → your entry → field Register PIN. After too many wrong PINs, entry is locked for a while.

Checking out at the register with a receipt#

If the register is set up, a Check out button appears next to Cash received. It opens the register with the booking: there you choose the payment method, add products and print a receipt. More on the register help page.

How to find a payment#

1. Open Payments in the menu.
2. Scroll to the Payments list.
3. Search by customer or service, choose the period (e.g. Last 30 days) and filter with All statuses and All payment methods.
4. For online payments, Stripe receipt opens the receipt.

Journal, receipt numbers and export are available via Journal & export in Accounting.

How to refund a payment#

1. Open Payments and find the payment in the Payments list.
2. Click Refund in its row.
3. Confirm. The payment then shows Refunded.

The full amount of the payment is always refunded. Stripe pays online payments back to the customer automatically. For cash or manually recorded payments, you hand the money back yourself and Bookelva books the refund. Sales from the register are voided in the Daily close.