Plan

How to see your current plan#

1. In the web admin, open Support in the menu.
2. The Plan & template card shows Plan, Template, the address of your Booking page and the support Response time.

Status, invoices and payment method#

The Subscription & invoices card shows the Status and until when the plan is paid (Paid until). Possible statuses are Trial, Active, Open, Overdue, Cancelled and Internal.

1. Open Support.
2. In the Subscription & invoices card, tap Manage subscription.
3. Plan management opens on our payment provider's site. There you see invoices and change your payment method.

The button only exists if your plan is billed through the payment provider. If plan management isn't set up for your business, the card says so. In that case, write to Bookelva via Request to Bookelva on the same page.

Cancel your plan#

If your plan is billed through the payment provider, you cancel it in the web admin via Manage subscription. If it is billed personally, do this in the web admin:

1. In the web admin, open Support.
2. In the Subscription & invoices card, enter a Reason (optional) if you like.
3. Tap Submit cancellation and confirm.

Bookelva confirms the cancellation by email. Everything stays usable until the paid date. A plan that is billed personally can also be cancelled in the Android app: open My account, enter a Reason (optional) in the Subscription section if you like, tap Cancel subscription and confirm with Send.

Change template#

The template defines the services, categories and wording of your booking page. Bookelva sets up the change for you. Bookings and customers are kept.

1. Open Support.
2. In the Change template card, choose the Desired template.
3. If needed, note under Anything we should keep in mind? (optional) what Bookelva should consider.
4. Tap Request change.

Who sees the plan#

The Support page and plan management are only visible to users with the Admin role. Staff with the Team role don't see them. In the Android app, admins see the Status and Paid until under My account in the Subscription section. A plan that is billed personally can also be cancelled there. Invoices and the payment method are managed in the web admin. The iOS app doesn't show the plan.